Token
Definition
A token in Care is a numbered place in a queue. Care gives a token to a patient so that staff call the patient in order.
A token belongs to one token queue. The queue holds the tokens for one resource on one date. The resource is a practitioner, a location, or a healthcare service.
Key Attributes
| Components | What it captures |
|---|---|
| Token Number | The number of the token in its queue. |
| Patient | The patient that holds the token. |
| Token Queue | The queue that the token belongs to. |
| Token Category | The category of the token. This is required. |
| Sub Queue | The service point that serves the token. This is optional. |
| Status | The state of the token. |
| Note | Free text about the token. This is optional. |
| Booking | The appointment that the token belongs to, when staff generate the token from an appointment. |
Status values
| Status | What it means |
|---|---|
| Created | Care created the token, and the patient waits. |
| In Progress | Staff are serving the patient. |
| Fulfilled | Staff finished serving the patient. |
| Unfulfilled | Staff did not serve the patient. |
| Cancelled | Staff cancelled the token. |
| Entered in Error | Staff recorded the token by mistake. |
Token queues
A token queue holds the tokens for one resource on one date. A queue has a name, and one queue for a resource is the primary queue. Care creates some queues automatically.
Sub queues
A sub queue is a service point inside a queue. Use sub queues when more than one place serves the same queue, for example more than one room for vaccination. A sub queue is active or inactive, and it records the token that it serves now.
Token categories
A token category groups tokens, for example by the kind of visit. Each category has a name and a shorthand. An administrator sets one category as the default for the facility.
Permissions
| Permission | What it allows |
|---|---|
| Can Create on Token | Create tokens and change them. |
| Can list token on Object | See tokens and queues. |
| Can Create on Token Category | Create and change token categories. |
| Can list token category on Facility | See the token categories of the facility. |
Related
- Flow: Create a token category
- Flow: Create a token
- Flow: Manage a token queue
- Flow: Cancel a token